Managing challenging situations

Managing challenging situations

Deep dive into a training session on "Managing challenging situations," designed to equip participants with the skills to become trauma informed in the workplace and navigate challenging interpersonal dynamics. This program emphasises the importance of understanding the underlying factors that contribute to challenging behaviours and how to manage them in a professional workplace setting.

Learning outcomes

• Understand the impact of trauma and how it effects individuals.

• Understand brain process and function in relation to managing challenging situations

• Identify the window of tolerance

• Describe challenging situations and behaviour

• Analyse as a group a case study involving a challenging situation

• Implement a strength based approach with emotional intelligence

• Discuss perception and bias

• Recognising challenging behaviour in individuals

• Develop conflict management strategies

• Apply SERRA framework in a workplace context

• Learning about DISC personalities in the workplace

• Identify signs of vicarious trauma

• Implementing self care for resilience and wellbeing

  
  

Engage in an opportunity to discuss workplace experiences with a focus to build your competence in managing challenging situations supporting individuals, teams and clients.