Managing difficult personalities

Managing difficult personalities

Deep dive into a training session on "Managing difficult personalities," designed to equip participants with the skills to become trauma informed in the workplace and navigate challenging interpersonal dynamics. This program emphasises the importance of understanding the underlying factors that contribute to difficult personalities and how to manage them in a professional workplace setting.

Learning outcomes

• Understand the impact of trauma and how it influences individuals.

• Understand brain process and function in relation to managing challenging situations

• Develop an understanding of theories and behaviour

• Understand how to apply emotional intelligence

• Understand difficult personalities and what causes them

• Develop conflict management strategies

• Learning about DISC personalities in the workplace

• Promoting safety in the workplace

• Implementing self care for resilience and wellbeing

  
  

Engage in an opportunity to discuss workplace experiences with a focus to build your competence in managing difficult personalities within individuals, teams and clients.